Refund policy

Refund Policy - Yard Yields

At Yard Yields, your satisfaction is our priority. If you're not absolutely happy with your purchase, our straightforward refund and return policy ensures a hassle-free resolution.

1. Eligibility for Returns

To initiate a return, ensure that your item meets the following guidelines:

  • The item must be in the same condition as received, unused, and with all original tags and packaging.
  • A valid receipt or proof of purchase is required for processing any returns.

Certain items are non-returnable, such as:

  • Perishables (e.g., plants, food items).
  • Custom or personalized products.
  • Hazardous materials or flammable liquids.

If you have questions about the eligibility of your specific item, feel free to contact us for clarification.

2. Return Process

To start a return:

  1. Contact us at support@yardyields.com or call +1 (877) 587-7887
  2. Provide your order details, proof of purchase, and the reason for your return.
  3. If your return is approved, you will receive a return shipping label and detailed instructions on how to send the item back.

Please note:

  • Items returned without prior approval will not be accepted.
  • For international returns, the customer is responsible for shipping costs unless the item is defective.

3. Damaged or Incorrect Items

Inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, reach out to us immediately. We will evaluate the issue and work swiftly to rectify it with a replacement, exchange, or refund.

4. Refund Timeline

Once your return is received and inspected, you will be notified via email regarding the approval status of your refund.

  • Approved refunds will be processed within 10 business days, and the funds will be credited to your original payment method.
  • Please note that bank or credit card companies may take additional time to post the refund.

If you haven’t received your refund beyond 15 business days, please contact us at support@yardyields.com.

5. Exchanges

To exchange an item, return the item you currently have, and once the return is accepted, place a new order for your desired product.

6. European Union 14-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel and return your order within 14 days without any explanation. The item must still meet our return eligibility conditions.

Contact Information

If you have any questions about our refund or return policy, please don’t hesitate to reach out.

  • Email: support@yardyields.com
  • Phone: +1 (877) 587-7887
  • Support Hours: Monday–Friday, 9:00 AM–6:00 PM EST
  • Address: PMB #1000 1055 br> 2o Penn Mart Center
    New Castle, DE 19720-4207 United States

We're here to ensure your satisfaction and make your shopping experience with Yard Yields a delightful one!